Frequently asked questions at the Pyhä ski resort

Pyhätunturi Oy:n webstore accepts the following payment methods

• Credit or Debit cards (Visa, Mastercard, ApplePay, GooglePay)
• Online banking payments (Paytrail)

E-commerce online payment methods are managed by Rentle Payments and they are constantly being developed.

Finnair Plus Avios reward vouchers can only be redeemed for payment at on-site ticket sales points. Additionally, sport benefit payments (ePassi, Edenred, Smartum) cannot be used in our online store. However, if you wish to purchase lift tickets in advance using sport benefits, please contact sales@pyha.fi.

Lift tickets can also be purchased with ePassi via the ePassi Marketplace.

At Pyhä’s ticket sales points, you can pay for lift tickets and equipment rentals using the following sports/culture vouchers. All vouchers are personal, and your name must be clearly written on each one. Please note that sports/culture benefits cannot be used to purchase scenic lift tickets (per tax authority regulations).

Accepted payment methods:

• Smartum (sport vouchers and mobile payment)
• Edenred (mobile payment, card & voucher)
• ePassi
• Tyky voucher

Sports benefits cannot be used in our online store. If you wish to use a sports benefit to pay for lift tickets in advance, please contact sales@pyha.fi.  

 

All lift tickets are loaded on a remote-readable keycard. KeyCard can be recharged and accepted at all ski resorts using SkiData, so it's a good idea to save the card and use it multiple times. Just make sure not to fold or break the card or expose it to heat and it will serve you years.

The lift ticket can be loaded on a keycard whose serial numbers begin with 01 or 30. Please enter the numbers carefully. If the online store does not accept these numbers, you can buy a new keycard online when purchasing a ski pass, or buy a ski pass at one of our ticket sales offices.

You can find the ID number of the keycard on the back side of the card next to the ad: the numbers are in the following form:
30-1614 7256 2504 3849 7944-8, or
01-1614 7133 5364 7760 6925-3. Be sure to enter all the numbers.

You will enter the keycard serial number (beginning with numbers 01 or 30) in the online store after payment.

Yes. If you have successfully entered your keycard numbers in the online store, you no longer need to activate the ticket in our customer service. Your lift ticket will be ready for use and will operate automatically at the gate on the start date you have selected. The 3-hour lift ticket is active as of the first lift stamp. 

Unfortunately, the number of keycards in the online store cannot be changed in relation to the number of tickets. So, in the online store, you can add keycard information to all selected tickets, or purchase keycards for all the tickets. If you have two existing keycards and need two more, please make two different purchases in the online store, or buy them at our ticket offices. 

You must use multi-day lift tickets on consecutive days (except  3/4 * and 5/7 ** lift tickets). The start date you choose for your lift ticket in the online store is the first day of validity of your ski pass. The 3-hour ticket will be activated on the start day as of the first lift stamp.

* 3 optional ski days in 4 days. Evening Skiing is included in the ticket when the ticket expires on Friday.

** 5 optional ski days in 7 days. Evening Skiing is included in the ticket when the ticket expires on Friday.

Currently, you can add products that start at the same time to the same cart only. If you want to buy tickets for different days, please make separate purchases.

All lift tickets for Pyhä Ski Resort are also valid at Ruka Ski Resort.

When two adults buy 5-14 day lift tickets, we give a -25% discount on the same ticket type for children and youth!  

The family ticket does not have a separate online price and cannot be combined with other discounts.

No more deposits on Keycards.

The last keycards with a deposit option could be returned to our ticket sales points during the 2022–2023 winter season.

We encourage you to keep your keycard and use it as much as possible. If you already have a keycard, the easiest way to purchase a lift ticket is through our online store, where you can load the ticket directly onto your card and head straight to the slopes—no need to visit the ticket office!

We follow the terms and conditions that have been negotiated with The Finnish Ski Area Association (FSAA) and the Finnish Consumer Ombudsman and approved by the Consumer Ombudsman. See terms and conditions here.

If you complete your online rental at least one day in advance with the correct size details, your reserved equipment will be ready for pickup at your chosen start time.

Upon arrival, you can collect your gear directly from the rental shop's online rental pickup point.

We recommend booking online in advance to allow our staff time to prepare your equipment. Early reservations also ensure you get the best-fitting gear, especially during peak seasons!

You will be able to fill in the detailed information about your equipment rental after the booking is confirmed. The information requested is height, weight, shoe number, level of experience, and age.

No extra space should be left for ski boots or snowboard boots. Sturdy shoes supporting your feet and ankles are the best for skiing on the slopes. Choose the same size as your other shoes.

Fit ski boots or snowboard shoes at the pick-up stage before going to the slopes. If the pre-selected shoe doesn’t fit on your foot or turns out to be the wrong size, we’ll look for a more suitable shoe on the shelf. The size is given in EUR size and in centimeters.

We will ask about your skill level, as it will give us information on the most suitable equipment choice for you on the slopes. We offer quality equipment for skiers of all levels. So, for example, a beginner should not think that the equipment of a professional skier is better. You’ll get the best out of your skiing day when you ski with the gear that best suits your needs.

We need to know your weight to adjust the DIN settings of your ski bindings so you can enjoy skiing safely on the slopes. If you do not know your exact weight, please give an estimate. If necessary, the rental company will help you readjust the ski bindings.

The most common reason for unexpected lift closures is strong winds. Weather forecasts show wind speeds at ground level, but at the summit, wind is significantly stronger — for example, a 4 m/s forecast can mean 15 m/s at the top.

You can check both forecasted and real-time wind conditions via the Finnish Meteorological Institute’s app or website. However, readings from the summit mast don’t always reflect conditions at lift level, as the terrain can affect wind strength, direction, and gusts.

Each lift has its own wind limits, and closures depend on not only wind speed but also direction and gust intensity. Chairlifts have automated systems that monitor wind conditions and signal when closure is necessary for customer safety.

Extreme cold can also lead to closures. While lifts can technically operate in very low temperatures, we always consider evacuation scenarios — ensuring that, in an emergency, waiting in a chairlift would remain safe.

During summer operations, lifts may be temporarily closed due to approaching thunderstorms.

The easiest way down from the summit to the front slopes is to follow the "Easy Way Down" signs and ski down run 6B (connecting slope). To reach it, take run 6 (North Slopes) and turn right at the beginning.

Alternatively, if needed, you can ride down with the PyhäExpress lift, and our staff will transport your gear separately.

You can find sledding hills in Family Slopes, next to the national park near Huttutupa, as well as a 10-minute walk from the roundabout towards Luosto.

Sledding in Family Slope's lower part (Run 13) is allowed 30 minutes after the slopes close (except on Fridays due to the evening skiing event). Please respect the half-hour reserved for slope maintenance, so our staff can groom the run safely before sledding begins. The slope remains lit, and parking and a hut are available nearby.

Sledding at Family Slope

You can rent sleds from our rental shops or buy one at K-Market Pyhätunturi. Some accommodations and tour operators also provide sleds for their customers.

Please do not take sleds from restaurants, shops, or private yards — they likely belong to someone else.

Webshop payment methods are the options offered by Klarna and Paytrail. You can see the payment options more detail on the payment page when you make a reservation. Payment options cover e.g. credit and debit card, online banking, mobile payment, and invoice and installment payment options. Please note that some payment methods may not be available for bookings made outside of Finland. For bookings that has been made through the sales service, payment methods are paylink and invoice. More specifically, the payment methods are opened in the reservation and cancellation conditions. Please note that the reservation and cancellation conditions are the same depending on which payment method is chosen for the reservation.
 

Booking and cancellation terms

The equipment lists can be found on the Ski-Inn accommodations' own pages. In the list of equipment, the standard equipment of the apartment is listed separately, as well as the equipment that can be found for an additional fee. All Ski-Inn hotel rooms and apartments can be found in the accommodation search.
 

You can leave the apartment or location wishes at the time of booking or afterward. We do our best to make your wishes come true, but we cannot 100% promise a specific apartment or wish in advance. Please contact sales@pyha.fi regarding your wishes.
 

Breakfast is included in Hotelli Pyhätunturi and Kultakero Rakka hotel rooms for the number of people selected at the time of booking, unless otherwise stated. If the number of people changes after making the reservation, please get in touch with our reception info@pyha.fi. For apartments where breakfast is not included, it is possible to buy it at a separate price at the reception. For summer, there are exceptions for breakfast, so please check the latest information at our reception +358 10 382 5151.
 

Ski-Inn contact information

In PyhäLinna, PyhäSuites, and Kultakero apartments, the possibility of an extra bed is indicated in the number of beds. An extra bed in these apartments does not cost extra, but it is good to inform the final number of people before arrival. In Hotel Pyhätunturi and Kultakero Rakka hotel rooms, you can add an extra bed at a separate price. You can also rent a travel cot for small children at the reception with an extra fee. If you wish to add an extra bed to your reservation, please contact reception at info@pyha.fi